In response to our citizens, we will provide services in the most effective and efficient manner in order to promote and enhance our living environment. Plan and encourage positive growth. Promote a positive community image by encouraging citizen involvement and civic pride.
Service to Our Citizens
The graphic on the right shows how the City is organized to carry out the Mission Statement and provide Service to Our Citizens. The Council is the foundation of city government and is responsible for setting policy and creating a positive atmosphere, enabling the City to move forward. The Council works with and supports the Mayor and the Department Heads in combined efforts to provide the Supervisors and Employees what is needed to ultimately serve our citizens. In reality, Council Members, the Mayor, Department Heads, Supervisors and front line Employees are all City Employees, here to serve. Key to this is living by the following Core Values which employees have identified.
- View Council Commitment to the Citizens of Wausau
- View Council Member’s commitment to City Policies
Our Core Values
We choose to take pride in our work, communicate effectively, project a positive image, and deliver service at the highest standards every time, in every situation.
We accept responsibility and take ownership for our actions.
We act ethically, honestly, and lead by example by having our actions reflect our word.
We choose to treat everyone the way we would like to be treated.
Customer Bill of Rights
View full list/flyer
- Clear Communication
Communication with courtesy and respect.
- Prompt Response
All questions answered, a timeline provided and an explanation of what they can expect.
- Fair and Equal Treatment
A response without bias concerning their economic, social, physical or cultural differences.
- Follow Through
To be informed of the progress of their issue.