Accessible Metro Ride BussesRamp

All Metro Ride busses are equipped with wheelchair lifts or ramps to provide accessibility for persons with limited mobility.  Riders who do not use a wheelchair, but are unable to climb steps, may request to use the lift to board the bus.  Each bus has two wheelchair securement locations.

Service Animals

Metro Ride allows service animals on all buses.  A service animal, according to the Americans with Disabilities Act (ADA), is an animal individually trained to work or perform tasks for an individual with a disability.  A service animal IS NOT one that:

  • Offers emotional support, comfort or well-being;
  • Offers companionship;
  • Deters crime;
  • Begs for attention (typically);
  • Wants to be fed or pet (typically);

Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. 

According to the ADA (49 CFR, Section 37.3), Metro Ride drivers are permitted to ask all customers accompanied by an animal:

  1. Is that a Service Animal? and 
  2. What tasks have the animal been trained to perform? 

Our drivers may prohibit an animal from riding the bus if it is not a service animal or if the individual fails to maintain control of the animal. For more information on service animals, please contact Metro Ride at 715-842-9287 or

Securement of Mobility Devices

Disability Icon
 In the interest of passenger safety, it is the policy of Metro Ride to require that all mobility devices for disabled passengers (i.e. wheelchairs, scooters, etc.) be secured to the floor of Metro Ride transit vehicles in designated locations.  Metro Ride will deny service to any passenger using a mobility device who declines to permit the vehicle operator to secure their device to the vehicle with the restraints provided.  A ride will not be denied in situations where an attempt has been made to secure the mobility device, but the

 mobility device cannot be secured or restrained satisfactorily by the transit vehicle securement system.

Metro Ride Paratransit ServiceParatransit

Paratransit is an "origin-to-destination" van service for persons who, because of a disability, are unable to use Metro Ride's accessible bus service. 

Paratransit service is available to those who are certified as eligible by Metro Ride.  To request eligibility, you must complete and submit an ADA Paratransit Application Form.  Metro Ride will determine your eligibility within 21 days after receiving your application.

Service Area:

The paratransit service area includes any area within 3/4 of a mile from any regular bus route in the City of Wausau (view map).  Certified users can make reservations by calling 715-842-9287.  Reservations must be made no later than 4:30 p.m., at least one day prior to the requested trip.  For further information, please refer to the Metro Ride Paratransit Guide TXHUA YAM UA KOJ YUAV TSUM PAUB

Hours of Operation:

  • Monday-Friday - 6:30 a.m. to 6:30 p.m.
  • Metro Ride does not provide service on Saturdays, Sundays or on the following Holidays: New Years Day; Memorial Day; Independence Day (July 4); Labor Day; Thanksgiving Day; Christmas Day.

Requests for Reasonable Modification of Metro Ride Services:

Metro Ride will honor and accommodate any reasonable request for modification of services, as long as the request:
  1. Does not fundamentally alter the service;
  2. Does not create a direct threat to the health and safety of others; or
  3. Is unnecessary for the disabled individual to fully use Metro Ride services for their intended purpose.

All requests for reasonable modification should be made as soon as possible.  Advanced notice will allow for proper consideration and planning.  Requests for reasonable modification of Metro Ride paratransit service should be made at the time a trip is scheduled.  Requests for information in another language or format will also be accommodated to the best of our ability.  

Office Hours:
Monday-Friday, 8:00 a.m.- 4:30 p.m.