Question Mark

Why doesn’t Metro Ride serve to the entire Wausau area? 
Metro Ride is owned and operated by the City of Wausau.  Although we would like to extend our services to surrounding areas, we can only do so if a municipality or some other entity requests it and is willing contribute to the cost.  A cost sharing agreement must be in place in order to comply with state statutes and protect the interest of Wausau taxpayers.
Does Metro Ride shovel out bus stops?
Metro Ride does not remove snow from bus stops.  We have neither the manpower nor the financial resources to do so. When bus stops are obstructed by snow, our drivers adjust pick-up/drop-off locations to the nearest opening in the snow bank, such as a driveway or crosswalk.  In most cases, the alternative location is within a bus length of the bus stop sign.  Customers should never stand on top of the snow bank to wait for the bus.
There is a sign on the back of the bus that reads “Right turn in front of bus is illegal.”  What does it mean?
It means that if the bus is stopped at a corner, you cannot make a right hand turn in front of the bus at that corner.  The law is meant to protect pedestrians crossing the side street after getting off the bus.  Since the bus creates a large blind spot, passing vehicles may be unaware of a pedestrian until it is too late.
How do you decide where to place bus stops?
Our general guideline is to place bus stop signs on every other corner. We take into consideration factors such as sidewalk availability, proximity to common destinations, pedestrian travel patterns, traffic activity in the area, accessibility for the disabled, etc.
Is it safe to ride the bus?
Yes. The inside of the bus is well lit and is supervised by the bus operator. Each bus is equipped with a two-way radio, a silent alarm system and surveillance cameras. The Metro Ride Transit Center is also equipped with video surveillance cameras.  If you have any concerns during your ride, please bring them to the attention of the bus operator.
Do you have a lost and found?
Yes. Bus operators turn in items found on the bus regularly and we keep them in our lost and found for 30 days. If you have lost something, call us at 715-842-9287.
How do I let the driver know when I need to get off the bus?
A yellow cord runs above the windows of each bus. About a block before your bus stop, pull the cord to let the driver know you want to get off. A chime will sound and a “stop requested” sign will light up at the front of the bus. 
What if I don’t have money?
You must present a fare each time you board the bus. 
Can I share my bus pass with someone else?
No.  Passes are not to be shared.  They are only to be used by the person whose name appears on the front of the pass.
Why do I have to show my pass or reduced fare card every time I ride?
You must show your card each time you ride, even though you think the driver should know you. This ensures that customers are not sharing their pass with others. 
Can adults ride the express routes?
Yes. All of our routes are open to the general public. 
How do I know which bus goes on which route?
Each bus has two destination signs which display the route letter and the route name.  A destination sign is located on the front of the bus above the windshield, and on the side of the bus near the front door.
If I get on the bus, will I somehow end up on the wrong side of town?
No. Busses rarely stray from the published route, so your destination should not be a surprise.  Just be sure to get on the correct bus by checking the route name and route letter shown on destination signs located above the windshield and next to the front door.
Are busses equipped to accommodate wheelchairs and scooters? 
Yes.  All Metro Ride buses are equipped to accommodate wheelchairs and scooters.  Ramps are integrated into the front steps of the bus.  Additionally, each bus is equipped with a "kneeling" feature, which enables the front of the bus to be lowered in areas where there are no curbs.
Can I bring a stroller on the bus?
Yes.  Strollers brought aboard the bus must be folded, kept out of the aisle and secured behind a barrier such as a stationary seat.  In cases where folding is not feasible, it may be stowed in a wheelchair securement area if available, with the brakes locked and securement straps used to hold the device in place.  Children may not remain in strollers while the bus is in motion.
Can I bring a shopping cart on the bus?
Yes.  Shopping carts and similar wheeled devices brought aboard the bus must be folded, kept out of the aisle and secured behind a barrier such as a stationary seat.  In cases where folding is not feasible, the device may be stowed in a wheelchair securement area if available, with securement straps used to hold the device in place.
Do you have bike racks on your busses? 
Yes.  All Metro Ride buses are equipped with bike racks that accommodate two bikes at a time.  It is highly recommended that you view our bike rack instruction section or our Bike Rack User Guide before attempting to use our bike racks.
Can I bring my bike inside the bus?
No. Bicycles are not allowed inside the bus.  However, all regular route buses are equpped with bike racks.
Are Metro Ride services environmentally friendly? 
Metro Ride operates clean-diesel busses. They are equipped with engines that meet the latest federal Clean Air Act standards and emissions are 95% cleaner than busses manufactured 20 years ago. We have investigated hybrid technology, but cost is currently a barrier. The cost of a hybrid bus is 55% greater than a bus powered by clean-diesel technology.
Riding the bus is more environmentally friendly than driving your vehicle. Compared with private vehicles, public transportation produces on average: 95% less carbon monoxide; 92% fewer volatile organic compounds; 45% less carbon dioxide; and 48% less nitrogen oxide per passenger mile. (American Public Transportation Association)
Who owns and operates Metro Ride?
Metro Ride is owned by the City of Wausau and is overseen by the Transit Commission.
Why don't you use smaller buses or vans?
Metro Ride tries to anticipate peak passenger loads and purchase vehicles to accommodate those peak loads. If buses are not large enough for peak times, then additional buses are needed to carry the same loads, additional fuel is consumed by using additional buses, additional insurance is required for additional buses, and additional drivers are needed to drive those additional buses. The simple answer is that we carry too many passengers at peak times than can be accommodated by vans or smaller buses. Metro Ride currently carries about 2,200 passengers per day when school is in session.
Why doesn't Metro Ride privatize?
Like most public transit systems, Metro Ride was once a privately owned, for-profit company.  In the early 1970's the private company could no longer make a profit. The City of Wausau purchased the transit company in 1972 after conducting a referendum and has owned it ever since. Like most transit systems, Metro Ride is not a profit making entity. We are a public service, much like police, fire and other city departments.